Ininal Payments and E-Money Services
Sr. Product Manager / Product Management Manager
June 2024 – November 2025
Role Overview
Drove product strategy and execution across digital wallet, prepaid card and mobile application products at a major Turkish e-money institution, spanning consumer product, regulatory compliance and internal operations.
Selected Product Initiatives
Digital KYC Transformation
- Led the transition from physical, courier-based onboarding to a fully digital identity verification flow, cutting onboarding time from 1–4 business days to roughly two minutes.
- Grew monthly customer acquisition by approximately 20% as a direct result of the faster onboarding experience.
- Managed the Digital KYC rollout and vendor integrations, including ArkSigner and Sodec, within remote-onboarding and e-money regulatory requirements.
Back-Office Platform
- Led the design and build of a company-wide back-office platform from the ground up.
- Centralized monitoring and operational workflows across KYC, cards, courier operations, customer operations and compliance.
Banking & Financial Service Integrations
- Delivered banking API integrations with Akbank and Ziraat Bank for money transfer services.
- Delivered a Fibabanka integration to support micro-credit products.
Card Delivery & Logistics Architecture
- Designed a multi-provider courier integration architecture spanning Kuryenet, AGT Kurye and Jetlogi.
- Reduced annual operational cost by approximately 8% while improving delivery flexibility.
Open Banking & Regulatory Initiatives
- Managed initiatives with the Central Bank of the Republic of Turkey (CBRT) and BKM.
- Contributed to Ininal's participation in the Open Banking ecosystem as an Account Servicing Payment Service Provider (ASPSP / HHS).
Regulatory & Organizational Responsibility
- Served as the primary product representative during the TMSF oversight period.
- Worked across executive leadership, finance, operations, compliance and technology functions.
- Coordinated two CBRT regulatory audits and one IT audit, driving remediation of critical findings through to closure.
Impact & Highlights
- Onboarding time cut from 1–4 business days to ~2 minutes
- ~20% increase in monthly customer acquisition
- ~8% reduction in annual courier/logistics cost
- Coordinated two CBRT regulatory audits and one IT audit through to remediation
Domain & Capabilities
Digital KYC & Identity Verification · Open Banking (ASPSP / HHS) · E-Money Regulatory Compliance · Banking & Payments API Integrations · Back-Office Platform Strategy · Regulatory & Executive Stakeholder Management